If more than 14 days have gone by since the purchase you have made, unfortunately, we cannot offer you a refund or exchange. Please note, that if within the 14 days, you conducted any use of the services on the trading platform, such as opening trades; we cannot offer you a full refund or exchange. In this case, you should contact your Trading Platform Provider and you will be refunded according to your available balance. We require a receipt or proof of purchase to complete your refund.
Once your refund request is received and assessed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If your refund request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.
If you haven’t received a refund yet, please check your bank account again, then contact your bank or card issuer. It may take some time before the funds are available to you in your account, as there is often certain processing period before a refund is applied. If you have followed all the instructions given, and you still have not received your refund, please contact us at [email protected] If you are not satisfied with your purchase, you will be eligible for a refund up to 14 days from the date of purchase, click the button below to fill in your refund request.